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See what my fans have to say!
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These are actual e-mails...
Thanks, I appreciate all the help. My long address is
due to being in Iraq. Reading the magazines will
relieve most of my stress.
-- LCpl M. Aguilera, USMC
Eureka.
I think the problem is solved. I am most appreciative. Thank you for your positive attitude. It makes working through these problems not quite so painful.
Many Thanks,
-- Janet from Charlotte, NC
i sure am impressed with fast responding service dept.
i told 2 friends so far, about your great "deals"
and your user friendly site. looks good
-- Hanz from West Palm Beach, Florida
I am impressed by the personalized service.... I will order all my magazines from Discount Press and I will tell my friends to. Thank you for being a real person behind the email!
-- Grace from
Twentynine Palms, CA
Again, Jake, thank you for your superior, professional handling of my request. You have my permission to forward my comments to your superior. I hope he doubles your salary. Prompt, satisfactory service is really rare these days, and I do appreciate your help.!
-- Julia from Bend, Oregon
Your company has the LOWEST subscription price I have seen in years.
-- F. James from Santa Monica, California
Jake,
Thank you soooo much - what wonderful service and the gift notice printed beautifuly.
Happy Holidays and thank you again for EXCELLENT service.
Charlotte - a very satisfied customer
-- Charlotte from North Bellmore, NY
THANK YOU FOR SWIFT, TIMELY, COMPLETE FEEDBACK AND EXCELLENT CUSTOMER SERVICE
-- JF from Cleveland, Ohio
Thank you for your quick responses. It is a novel concept, and I hope
your example gets around!
-- Kris
I am glad that you confirmed by email. Thank you.
-- S. d'Allance from Monterey Park, Californi
Dear Jake,
Thank you for your prompt reply to this matter, and for your speed
and honesty in resolving it.
-- Keith from Phoenix, Arizona
Dear Jake,
Thank you for responding so quickly. Thank you!
-- Carla from San Francisco, California
Jake,
Thanks for taking the time on a Sunday to respond to my customer service needs.
-- Ruben from Texas
WOW, I thought someone may look into it and do what they could, but didn't really expect a personal response, and certainly not the next day!
I must agree with your statement "Number 1 in customer service". Thank you!
-- Thomas From Zeeland, Michicgan
Thank you – it was that deliver to – drop down and pick a different address that I couldn’t get to – appreciate your helpfulness!
-- Cindy From Florence, Kentucky
The address that you have is correct for him. Thank you for your help and the fact that you got back to me so quickly.
-- Alston Jackson Co. NC District Atty Office
I apologize if my recent email sounded terse. I miss Newsweek and want to see what is happening on a national level as the presidential candidates jockey for position. Thank you again for your swift action on my behalf.
-- Linda from Scranton, PA
Jake:
Ya’ll are wonderful
Thank you for your very quick response.
-- Elaine from Arlington, Texas
Hello. I want to thank you as I finally received my Newsweek. I am very appreciative of your efforts on my behalf.
The intial mixup was patially my fault as when I moved to Philadelphia I sent my remaining subscription to my brother in Alexandria, Virginia. So, this is where the confusion came in as I was a long time subscriber to Newsweek and when I ordered it, Newsweek probably searched my records and sent to Alexandria.
Okay so thanks again and your customer service is superb !
Sincerely,
-- Linda from Scranton, Pennsylvania
Kudos to your Customer Service Department and to the person(s) who designed your ordering system. I don't think I've ever ordered anything (and I shop on line a lot) that took so little time and effort to do so. Your order page is direct and to the point and I really appreciate that. Customer Service is really "on the ball" and gets the job done!
-- Carol from Oceanside, California
Thank you for your quick response! I appreciate it!
-- Maggie from Sioux Falls, South Dakota
Thanks, Jake, for all the help. I submitted my order for Family Circle this evening.
-- Mary
Trenton, ME
You guys are AWESOME!!
Thanks :)
-- Sandy
Shelburne Falls, MA
Thanks so much for your super-fast response, Jake! We're looking forward to receiving the magazines!
-- Alex
Walnut Creek, CA
Cool! Thanks so much for your reply! Great customer service! That is why you all get my orders!
Sent from my iPad
-- Diane
Clayton, NC
In my endless effort to provide you with the best service on the internet,
I invite you to
send me your suggestions and comments.
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